FAQ

Find some of the frequently asked questions here.

Do I need to pay any fee?

♥ There is no fee payable for using Ideal helpers.com. It is free of charge to employer, helper or caregiver. 

How to sign up (first time user)?

You must provide a valid email address. Password must be at least 8 characters with 1 upper case and 1 lower case letter. After you have signed up, you will an email notification to activate the account.

If you don’t get an email from us in a few minutes, check your junk mail.

If you still can’t find it, check your email address spelling and try again. 

If this doesn’t work,  please contact hello@idealhelpers.com

Register the wrong account?

♥ Please contact hello@idealhelpers.com and we will be able to correct it for you.

Forgot password?

♥ Click forgot password, enter your email address and receive a notification to reset your password.

Forgot email address?

♥ Please contact hello@idealhelpers.com and we will be able to change the email address for you.

How to login?

♥Login with your email address and password.

Employer Job Advertisement

♥ Once you have signed up as an employer, you will be directed to create a job advertisement before you can start searching for profiles. All fields are mandatory.

Employer Dashboard

♥ View/Edit/Delete job advertisement.

How to communicate or make contact with the helper or caregiver?

♥ Click the icon Contact, type and send the message to the helper. Messages will be exchanged at the Inbox. 

Employer Inbox

♥ To reply message to helper, click the helper’s name. Due to security reason, we insist that you to keep your communication within the Inbox. 

Employer Shortlist

♥ Add profiles to Shortlist for easy reference. To shortlist a profile, click on icon ♥ . 

Helper profile

♥ Once you have registered as a helper or caregiver, you will be directed to create a your profile before you can view all the job advertisement. You amy View/Edit your profile.

Contact hello@idealhelpers.com if you wish to delete your profile.

Browse through employer’s job advertisement and click icon Contact if you wish to contact the employer, type and send your message to the employer. Messages will be exchanged at the Inbox. 

Helper Inbox

♥ To reply message to employer, click the employer’s name. Due to security reason, we insist that you to keep your communication within the Inbox. 

Helper Shortlist

♥ Add job ads to Shortlist for easy reference. To shortlist a job ad, click on icon ♥

Helper Profile 

♥ View/Edit your profile. Contact hello@idealhelpers.com if you wish to delete your profile.

Who can help me with the work permit processing in Singapore?

♥ If you are hiring from Singapore, contact our parent company, Match Resources Pte Ltd (EA licence no. 08C5436), hello@idealhelpers.com our consultants will be able to assist you with the work permit processing. 

If you are hiring outside Singapore, please contact the employment agency of your host country to process the work permit documents for the helper.

Contact hello@idealhelpers.com if you have any questions.